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Just to show I don't only hate on Adobe, here:

Adobe Creative Suite Updates

Explanation is here:

Tracking CS Updates Just Got Easier

See? Do you see, John Dowdell and all the rest of the Flash 'evangelists'? This is how you respond to criticism, even harsh criticism. Not by crying about it, pouting, denying, or all the other gerundic stupidity you engage in. But by engaging, by talking to your harshest critics, getting to the points of their criticism, and then DELIVERING ON A SOLUTION. Even if it's not perfect, it's still a great first step, and improving on something real is infinitely easier than improving on a bunch of crybaby bullshit.

This is why I like the installer team and their associated teams at Adobe. Not because they're perfect. Not because I have some Svengali-ish control over them. But because when faced with criticism, they try really hard to respond with "how can we make this better", and then they don't stop trying to improve on their first efforts.

If the Flash (and Acrobat) teams were more like the Installer team, they'd have a much happier relationship with all their customers.

(No, I don't see it happening. To make something better, you have to admit there's a problem. Dowdell et al won't do that, they're in denial about the Sehlat in their house, and wondering why their bed keeps getting so crowded. Yet they'll happily lash out at bed makers and those who suggest contacting animal control.)

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