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onOne software that is. Last night, I got an email from the engineering manager at onOne apologizing for their installer bug, and for being told "We don't support remote installs".
I'm glad for the email, and I'm doubly glad that he came right out admitted they hadn't really thought about the ramifications of their installer setup for remote installs. With any luck, a fix will be forthcoming.
But again, if I hadn't yelled and screamed, and if people who know me who know people at onOne hadn't read the yelling and passed it on...
I would really like it if when someone says "Your installer is doing bad things", more companies would say "Damn...that's right, we need to fix that, any suggestions?" rather than silence or "We don't support that". I hate having to use the stick, but honestly, it still works far better than the carrot.
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Apologizing for Mistakes, Bad Installers
Categories: Other
Posted by John C. Welch at 10:53 | Permalink
©2003-until I'm fucking dead and then some. you steal my shit, and I will fuck with you like you were a lonely shepherd's slowest sheep.
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