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Dear Adobe,

Your CS 2.3 upgrade download process blows ass. three separate files of around a GB in total? Lame.

Telling me I have to wait 24 hours or more for my Acrobat 8 download serial number?!? What, you've been taking lessons from Microsoft in how to piss off your customers? Of course, the 40 minutes it took me to contact customer service and find this out didn't help. Even better is the poor customer service rep giving me some lame stock answer about "serial numbers being delayed due to demand." I was nice and didn't laugh in her face, because it's not her fault that the person that told her this is full of shit, and thinks all her customers are stupid.

Here's a clue...see, we download because we don't want to wait a day or so to start using the product. We give up the pretty packaging for the speed. If I can't use it for a day or two, then there's not much point in the download, and that makes you suck.

Oh, yes, and for this suck, you're the Dumbass of the Month along with the Microsoft Windows team. Seriously.

kisses,

john

Dear IBM,

Why does installing Websphere suck so much?

no love,

john

Dear Microsoft Windows team,

No, making me click an endless train of dialog boxes is not the same as asking me to authenticate my actions, nor is it 'better local security'. That's stupid, and your network connections UI in Vista blows ass. You're always Dumbass of the Month.

Boot to the head,

john

Dear Microsoft Mac BU,

Just a reminder, you don't suck. It's just the rest of your parent company is being run by an ADD Poster Child with a bellyfull of chocolate-covered espresso beans, left alone with unlimited funds and a fast internet connection. Bad combo. Keep your heads down and keep working. Oh, to all the new MacBU people...no, you cannot imagine the bizarre shit you will run into at Macworld Expo. I've been going for a long time, and I can't imagine it. But there's a lot of booze in SF, so it's okay.

hugs,

john

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