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So, like a lot of companies, mine uses Goodlink to allow our handhelds to talk to our Exchange Server without need Exchange 2003. It works really well, and the 100% Over-The-Air, (OTA) provisioning features rock. (Support for it: “Did you get the email from Goodlink? You did? Excellent. Do exactly what it says. No, that's all I'd do...sit in your office and do what the email says. That worked for you? Great.”

Recently, we migrated our Exchange server and changed its name, by a single character. Goodlink stops working. Good's solution?

A complete reinstall of the system on the server side, and all the phones needed to be hard-reset and get a new OTA install of the software.

That would be...painful.

So instead, we poked about and found another better way, detailed here so that it becomes another entry in the great Google database of IT fixes.

1. Shutdown the Goodlink services


2. search the registry for any occurences of the old Exchange server name


3. Change them to the new name, (There were 3 or 4 entries, all in Goodlink branches of the registry.)


4. Uninstall the Exchange 2000 System Manager and reinstall it from the Exchange CD, (I'm not sure if this step was necessary, but it worked for us. If you do this, reapply the appropriate Exchange service pack.)


5. Perform the following procedure rom the Goodlink Quick Install Guide:


1. In HKEY_CURRENT_USER\Software\Microsoft\Exchange\ExAdmin add a new DWORD value and name it ShowSecurityPage


2. Assign ShowSecurityPage a value of 1, and quit the Registry Editor


3. Launch Exchange System Manager


4. Right-click the Organization (Root) object and select Properties


5. Choose the Security Tab


6. Click the Add button, and add the GoodAdmin domain account


7. Select the GoodAdmin domain account and grant the following permissions:


• Read Execute


• Read permissions


• List contents


• Read properties


• Read metabase properties


• Create named properties in the information store


• View information store status


• Administer information store


• Receive as


• Send as

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